Terms of Service

Customer Service

Our Customer Service team is available to assist with product enquiries, shipping and return/exchange issues, or any technical support questions you may have.

email service@secretlocation.ca
phone (001) 604 685 0090

Size Charts

Size charts are intended to be a general guideline. Sizing will vary between brands. If you need assistance selecting the proper size, please contact Customer Service.

Shipping

Free shipping is offered to Canadian and US shipping destinations for online orders over $250 CAD. Free shipping for online orders over $500 CAD is offered to worldwide shipping destinations. Expedited options are offered where applicable for an incremental fee. This offer includes all products currently on display in our online store. This offer is subject to change at any time without notice, see exceptions below.

Orders will be processed and shipped the following business day. Orders shipped within Canada will be sent via Federal Express. All international orders will be shipped via DHL. Shipping costs are calculated based on your delivery location, and are exclusive of customs duties and fees.

Import duties and fees are the responsibility of the recipient. Please be advised that payment of these charges may be required prior to releasing your order from customs upon arrival. We are not responsible for shipments returned as a result of unpaid import duties and fees and will not issue refunds under these circumstances.

Free Shipping Exceptions

NOTE: Some delicate, oversized or unique items in our store require special handling for shipping. Items that require special handling are clearly indicated in the product description. Prior to purchase, please contact us directly to arrange shipping. 

Returns and Exchanges

All beauty, intimate, swimwear, vintage and sale items are final sale and cannot be returned or exchanged.

To return or exchange an item, please request a Return Authorization (RA) number from Customer Service. Once you have received the RA number, please send your item(s) to the below address within 7 days of receiving your order, quoting the RA number:

Secret Location
1 Water Street
Vancouver, BC V6B 2H9
Canada

Please note items must be returned new, unused, and with all tags attached. Returns that are damaged, altered, or soiled will not be accepted and may be returned to the client.

Once your return is received and inspected, an email notification will be sent advising approval of your refund. The amount to be refunded (including applicable taxes) will be credited to the original method of payment within 10 business days.

If you wish to exchange an item, please notify Customer Service upon request of an RA number. All exchanges are based on stock availability. A refund will be granted if the item you wish to exchange is out of stock. At this time, we are only able to offer size exchanges. If you wish to exchange your item for an alternate style, please return it for a refund and purchase the alternate style in a separate transaction.

All shipping costs associated with returning or exchanging goods are the responsibility of the purchaser. 

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Size Chart

WOMENS CLOTHING

Standard XXS XS S M L XL
US P P S M L XL
US 0 0 2-4 4-6 8 10
Unisex 0 1 2 3 4
France 32 34 36 38 40 42
Italy 36 38 40 42 44 46
UK 4 6 8 10 12 14
China (top) 155/76A 160/80A 165/84A 170/88A 175/92A 175/96A
China (bottom) 155/64A 160/66A 165/68A 170/70A 175/72A 175/74A
Japan 3 5 7 9 11 13
Australia 6 8 10 12 14 16
Germany 30 32 34 36 38 40
Denmark 30 32 34 36 38 40

 

WOMENS JEANS

Standard XXS XXS XS S M L XL
Inches 24 25 26 27 28 29 30
China (jeans) 24/155/62A 25/160/64A 26/165/66A 27/170/68A 28/175/70A 29/180/72A 30/185/74A

 

WOMENS SHOE

Italy 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9
Japan 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5
China 225 228 230 233 235 238 240 243 245 248 250 253 255 258 260

 

WOMENS RING

Standard XS XS S S M M
Europe 11 11 12 12 13 13
US 5 5.5 6 6.5 7 7.5

 

WOMENS HAT

Standard S S M M L L
US 6 3/4 6 7/8 7 7 1/8 7 1/4 7 3/8
UK 6 5/8 6 3/4 6 7/8 7 7 1/8 7 1/4
Europe 54 55 56 57 58 59

 

WOMENS BELT

Standard XXS XS S M L XL
US 0 0 2-4 4-6 8 10
UK 4 6 8 10 12 14
Italy 36 38 40 42 44 46
Europe 65 70 75 80 85 90

 

WOMENS GLOVE

Standard XXS XS S M L
Inches 6 6.5 7 7.5 8

 

MENS CLOTHING

Standard XXS XS S M L XL
Unisex 0 1 2 3 4 5
UK/US (Chest) 32 34 36 38 40 42
UK/US (Waist) 26 28 30 32 34 36
Italy 42 44 46 48 50 52
Japan 0 1 2 3 4 5
China 165/84A 170/88A 175/92A 180/96A 185/100A 190/104A

 

MENS TROUSER

Standard XS XS S S M M L L XL XL
Inches 28 29 30 31 32 33 34 35 36 37
Italy 44 44 46 46 48 48 50 50 52 52
Japan 0 0 1 1 2 2 3 3 4 4

 

MENS SHOE

US 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13
UK 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
Europe 40 40.5 41 41.5 42 42.5 43 43.5 44 44.5 45 45.5 46
Japan 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 30.5

 

MENS SHIRTING

Standard XS XS S S S M M L L
UK/US (Collar) 14 14.5 15 15.5 15.75 16 16.5 17 17.5
Europe (Collar) 36 37 38 39 40 41 42 43 44
Italy 44 44 46 46 46 48 48 50 50

 

MENS HAT

Standard S S M M L L XL
US 6 3/4 6 7/8 7 7 1/8 7 1/4 7 3/8
UK 6 5/8 6 3/4 6 7/8 7 7 1/8 7 1/4
Europe 54 55 56 57 58 59 60

 

MENS BELT

Inches 28 29 30 31 32 33 34 35 36 37
Europe 85 85 90 90 95 95 100 100 105 105

 

MENS GLOVE

Standard S S M M L L XL
Inches 7.5 8 8.5 9 9.5 10 10.5

 

UNISEX

0 1 2 3 4 5
XS S M L XL XXL
US MEN 34 36 38 40 42 44
FRENCH MEN 40 42 44 46 48 50
UK MEN 34 36 38 40 42 44
ITALIAN MEN 44 46 48 50 52 54
GERMAN MEN 44 46 48 50 52 54
SPANISH MEN 44 46 48 50 52 54
JAPAN MEN XS S M L XL XXL
US WOMEN 0 2 4 6 8 10
FRENCH WOMEN 32 34 36 38 40 42
UK WOMEN 4 6 8 10 12 14
ITALIAN WOMEN 36 38 40 42 44 46
GERMAN WOMEN 30 32 34 36 38 40
SPANISH WOMEN 32 34 36 38 40 42
JAPAN WOMEN 5 7 9 11 13 15
WAIST PANTS 23-25 26-28 29-31 32-34
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